Privacy Policy
Call Doctor Packer Telemedicine, LLC is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our telemedicine services and visit our website.
Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email, date of birth.
Medical Information: Health history, symptoms, medications, and other health-related data necessary to provide medical services.
Payment Information: Credit/debit card details or other billing information for appointment payments.
Technical Information: IP address, device type, browser type, and usage data when you access our website or telemedicine platform.
How We Use Your Information
Your information is used for the following purposes:
To provide medical consultations and telemedicine services.
To process payments and billing.
To improve patient care and service delivery.
To communicate important updates about appointments or services.
To comply with legal and regulatory requirements.
Sharing Your Information
Call Doctor Packer Telemedicine, LLC does not sell your information to third parties. Your information may only be shared in the following circumstances:
With healthcare providers involved in your care.
For billing purposes with insurance companies or payment processors.
When required by law or for legal compliance.
During emergencies where sharing is necessary for patient safety.
HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect your health information. Our security measures include:
Administrative safeguards
Technical safeguards
Physical safeguards
Patients have the right to access their medical records, request corrections, and limit certain disclosures.
Security of Your Information
We take reasonable steps to protect your personal and medical information:
Use of secure, encrypted telemedicine communication platforms.
Data storage in secure servers.
Restricted access to authorized personnel only.
Patient Responsibilities
Patients also have responsibilities to maintain privacy and security:
Participate in telemedicine visits from a private location.
Protect login credentials and devices used for telemedicine visits.
Provide accurate and complete information during consultations.
Third-Party Services
Our website may include links to third-party services. Call Doctor Packer Telemedicine, LLC is not responsible for the privacy practices of external websites. Please review their privacy policies when using such services.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page, with the revision date updated accordingly. Continued use of our services constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions or concerns about your privacy, you may contact:
Call Doctor Packer Telemedicine, LLC
9175 Guilford Road, Suite 300-1020
Columbia, MD 21046
Phone: 410-512-9202
Email: customerservice@calldoctorpackertelemedicine.com