OFFICE POLICIES

Appointments

Appointments are required. Walk-ins may be accommodated based on availability. Arrival Time

Patients should arrive 15 minutes prior to their scheduled appointment. 

Late Arrivals

Patients arriving more than 15 minutes late may be asked to reschedule. 

Cancellations

At least 24 hours’ notice is required for cancellations.

No-Show Policy

Missed appointments without notice may be subject to a no-show fee.

Medication Refills

Refill requests should be submitted during regular business hours and may require an appointment. 

Return Policy (Services)  

Medical services are not “returnable.” If you believe you were charged incorrectly, please contact us and we will review your account and process corrections or refunds as appropriate (see Refund Policy).

PRIVACY POLICY

(HIPAA + WEBSITE)

Packer Medical Center is committed to protecting the privacy of your health information.

• Use of Health Information

• We use protected health information (PHI) for:

• Treatment

• Payment

• Healthcare operations

• Patient Rights

Patients have the right to:

• Request access to their medical records

• Request amendments to their records

• Request restrictions on certain disclosures

• Receive a copy of the Notice of Privacy Practices

Website Privacy

Our website may collect non-medical information such as browser type, IP address, and pages visited for analytics purposes. This information is not used to identify individual patients.

Return Policy

Refunds for Overpayments

If you overpay your balance, we will issue a refund to the original payment method when feasible.  

Timing

Refunds are typically processed within 5–10 business days after the refund is approved.  

Non-Refundable Fees

Certain administrative fees (e.g., document fees, missed appointment fees) may be non-refundable if disclosed at the time of charge.

Contact

customerservice@calldoctorpackertelemedicine.com| 410-512-9202.

FINANCIAL POLICY

Patients are responsible for:

• Copayments at time of service

• Deductibles and coinsurance as determined by their insurance plan

• Services not covered by insurance

Self-pay patients must pay at the time of visit unless prior arrangements are made.

We will submit claims to participating insurance carriers as a courtesy. Coverage determination is between the patient and the insurance company.

BILLING TERMS & CONDITIONS

By receiving services at Packer Medical Center, you agree to:

• Provide accurate insurance information

• Pay all patient-responsibility balances

• Update demographic and billing information as needed

• Be financially responsible for services not covered by insurance

Unpaid balances may be subject to billing statements and, if unresolved, referral to a third-party collections service in accordance with applicable laws.

PAYMENT POLICY

Accepted payment methods:

• Credit and debit cards

• HSA/FSA cards

• Approved digital payments

Payment is due at the time of service unless prior billing arrangements have been made.

REFUND POLICY (MEDICAL SERVICES)

Medical services already rendered are non-refundable.

Refunds may be issued only in cases of:

• Duplicate payment

• Billing error

• Overpayment verified by our billing department

Refunds will be issued to the original payment method when possible.

TERMS & CONDITIONS (WEBSITE USE)

By using this website, you agree:

• The content is for informational purposes only

• The website does not establish a physician-patient relationship

• Medical advice is not provided through the website

• In emergencies, call 911 or go to the nearest emergency room

All content is the property of Packer Medical Center and may not be reproduced without permission.

PRIVACY CHOICES / COOKIES

Our website uses cookies to:

• Improve site performance

• Analyze traffic patterns

• Enhance user experience

No protected health information is stored in cookies. | Users may disable cookies through their browser settings.