Office Policies
At Call Doctor Packer Telemedicine, we are committed to providing quality medical care while maintaining clear policies regarding appointments, billing, payments, and patient responsibilities. Please review the following policies to help ensure a smooth healthcare experience.
Appointment Policies
Appointments
Appointments are required. Walk-ins may be accommodated based on availability.
Arrival Time
Patients should arrive 15 minutes prior to their scheduled appointment.
Late Arrivals
Patients arriving more than 15 minutes late may be asked to reschedule.
Cancellations
At least 24 hours’ notice is required for cancellations.
No-Show Policy
Missed appointments without notice may be subject to a no-show fee.
Medication Refills
Refill requests should be submitted during regular business hours and may require an appointment.
Return Policy (Services)
Medical services are not “returnable.” If you believe you were charged incorrectly, please contact us and we will review your account and process corrections or refunds as appropriate.
See our Refund Policy for additional information.
Return Policy
Refunds for Overpayments
If you overpay your balance, we will issue a refund to the original payment method when feasible.
Timing
Refunds are typically processed within 5–10 business days after the refund is approved.
Non-Refundable Fees
Certain administrative fees (e.g., document fees, missed appointment fees) may be non-refundable if disclosed at the time of charge.
Contact
Email:support@packermedicalcenter.com
Phone: 410-512-9122
Financial Policy
Patients are responsible for:
Copayments at time of service
Deductibles and coinsurance as determined by their insurance plan
Services not covered by insurance
Self-pay patients must pay at the time of visit unless prior arrangements are made.
We will submit claims to participating insurance carriers as a courtesy.
Coverage determination is between the patient and the insurance company.
Billing Terms & Conditions
By receiving services at Packer Medical Center, you agree to:
Provide accurate insurance information
Pay all patient-responsibility balances
Update demographic and billing information as needed
Be financially responsible for services not covered by insurance
Unpaid balances may be subject to billing statements and, if unresolved, referral to a third-party collections service in accordance with applicable laws.
Payment Policy
Accepted payment methods:
Credit and debit cards
HSA/FSA cards
Approved digital payments
Payment is due at the time of service unless prior billing arrangements have been made.
Refund Policy (Medical Services)
Medical services already rendered are non-refundable.
Refunds may be issued only in cases of:
Duplicate payment
Billing error
Overpayment verified by our billing department
Refunds will be issued to the original payment method when possible.