Patient Financial Responsibility & Card-on-File Policy
Call Doctor Packer Telemedicine (CDPT) is committed to clearly communicating patient financial responsibilities before services are provided.
This policy explains our payment, self-pay, insurance, and card-on-file procedures. Patients will also receive our Credit Card on File Authorization and Patient Financial Responsibility Agreement for review and acknowledgment when applicable.
Payment Before Appointments Scheduled Less Than Two Weeks in Advance
For appointments requested or scheduled less than two weeks in advance, the practice will make every reasonable effort to verify applicable insurance benefits and patient financial responsibility before the appointment is finalized.
When applicable and permitted under the patient's health plan, payer requirements, and applicable law, known patient responsibility may include:
Copayments
Coinsurance
Deductibles
Other applicable patient-responsibility amounts
Required prior authorization or preauthorization
Applicable amounts that are properly due before or at the time of service must be addressed before an expedited appointment is finalized.
Self-Pay Patients
For self-pay patients, 50% of the applicable self-pay fee is due before the appointment.
Initial Self-Pay Rates
Telemedicine initial visit — $100
In-person initial visit — $149
The remaining 50% of the self-pay fee is due 30 days later.
The patient will receive at least seven (7) days' advance notice before the practice initiates a card-on-file charge for the remaining self-pay balance.
Secure Payment Links and Card Information
Patients should never send their complete credit-card number, expiration date, or security code directly to practice staff through ordinary email or text messaging.
When payment information is needed, the practice may send the patient an email or text containing a secure payment link through the practice's authorized payment-processing system.
The patient may click the link and enter his or her payment information directly through the authorized payment system.
The practice will not intentionally place a complete credit-card number in the patient's routine medical record, ordinary email, text message, or administrative notes.
Card-on-File Requirement
When applicable, patients will be asked to maintain an authorized payment method on file through the practice's authorized payment-processing system.
The card-on-file process is governed by the patient's signed Credit Card on File Authorization and Patient Financial Responsibility Agreement.
Maintaining a payment method on file does not authorize the practice to collect amounts that the patient does not legally or contractually owe.
Charges Following Insurance Processing
After a patient's insurance company processes a claim, the patient may remain responsible for applicable amounts determined by the health plan, including:
Copayments
Coinsurance
Deductibles
Properly assigned patient responsibility
Certain non-covered services for which the patient is legally and contractually responsible
Insurance verification before an appointment is not necessarily a guarantee of payment or a final determination of the patient's financial responsibility.
Before the practice charges a card on file for a new balance identified after insurance processing, the patient will receive at least seven (7) days' advance notice.
The notice will identify the intended charge and provide the patient with an opportunity to contact the practice if the patient believes the balance is incorrect or wishes to discuss the account.
All charges remain subject to applicable health-plan requirements, payer contracts, and federal and state law.
Balances of $100 or Less
Following the required seven-day advance notice, an undisputed patient-responsibility balance of $100 or less may be charged to the patient's authorized card on file in accordance with the patient's signed authorization.
A patient who believes a proposed charge is incorrect should contact the practice before the charge date identified in the notice so that the account can be reviewed.
Balances Greater Than $100
For an individual patient-responsibility balance greater than $100, the practice will notify the patient before processing the balance and may contact the patient regarding payment arrangements.
When approved by the practice, an outstanding balance may generally be divided into monthly installments not exceeding $100 per month until the balance is paid.
A different payment arrangement may be approved when appropriate based upon the patient's individual circumstances, financial hardship, insurance requirements, payer contracts, and applicable law.
Approved payment arrangements will be documented.
Seven-Day Advance Notice for Subsequent Charges
Except for amounts specifically authorized for immediate collection—including an applicable initial copayment, other known patient responsibility properly due at the time of service, or the initial 50% self-pay payment—the practice will provide at least seven days' advance notice before initiating subsequent card-on-file charges described in this policy.
Patients who believe the proposed amount is incorrect should contact the practice during the notice period so that the account can be reviewed before the scheduled charge.
Insurance and Patient Responsibility
The practice will make reasonable efforts to obtain insurance eligibility and benefit information before scheduled services.
However, insurance eligibility or benefit information does not guarantee that a claim will be paid.
The patient's insurance company makes the final determination regarding coverage and applicable patient responsibility after claim processing.
Patients are responsible only for amounts that may properly be collected from them under their insurance benefits, applicable payer agreements, and applicable federal and state law.
Financial Hardship and Payment Questions
Patients who have questions regarding their balance, believe an amount is incorrect, or are experiencing financial hardship should contact the practice as soon as possible.
The practice may discuss available payment arrangements when appropriate.
Patient Acknowledgment
Patients may be required to review and acknowledge the practice's Credit Card on File Authorization and Patient Financial Responsibility Agreement before services are scheduled or provided.
A copy of the applicable financial policy and authorization will be made available to patients for their records.
CALL DOCTOR PACKER TELEMEDICINE
Credit Card on File Authorization & Patient Financial Responsibility Agreement
To make billing more convenient, reduce unexpected outstanding balances, and clearly explain our payment procedures in advance, Call Doctor Packer Telemedicine (CDPT) maintains the following Credit Card on File and Patient Financial Responsibility Policy.
Secure Payment Information
Your payment-card information will be maintained through our authorized electronic payment-processing system. The practice will not place your complete credit-card number in your medical chart, ordinary email, text message, or routine administrative documentation.
Practice staff should never ask you to send your complete credit-card number, expiration date, or security code directly in an ordinary email or text message.
Instead, when payment information is required, you may receive an email or text message containing a secure payment link through our authorized payment-processing system. You may click the link and enter your payment-card information directly into the payment system.
The purpose of this process is to allow you to provide payment information directly through the authorized payment platform rather than sending your complete card information to practice staff through ordinary email or text messaging.
Charges at the Time of Scheduling or Service
For insured patients, applicable copayments and other patient-responsibility amounts that are known and properly due at the time of scheduling or service may be collected in accordance with your insurance benefits, applicable payer requirements, and the practice's financial policy.
For appointments scheduled less than two weeks in advance, all applicable amounts that can be appropriately determined before the appointment—including copayments, coinsurance, deductibles, and other applicable patient responsibility—must be addressed before the appointment is finalized, subject to the requirements of your health plan and applicable law.
For self-pay patients, 50% of the applicable self-pay fee will be collected before the appointment.
The remaining 50% of the self-pay fee will be due 30 days later. You will receive at least seven (7) days' advance notice before the practice initiates the card-on-file charge for that remaining balance.
Current Initial Self-Pay Rates
Telemedicine initial telemedicine visit: $100
initial in-person visit: $149
The applicable self-pay rate will be explained before the appointment is finalized.
Charges After Insurance Processing
After your insurance company processes your claim, you may remain responsible for amounts properly determined to be your responsibility under your health plan and applicable law, including applicable:
Copayments
Coinsurance
Deductibles
Patient-responsibility amounts
Non-covered services for which you are legally and contractually responsible
Before your card on file is charged for a new balance identified after insurance processing, the practice will provide you with at least seven (7) days' advance notice of the intended charge.
The notice will identify the amount to be charged and will provide you with an opportunity to contact the practice if you believe the amount is incorrect or if you wish to discuss an available payment arrangement.
Insurance payments and patient responsibility remain subject to your applicable health plan, payer contract requirements, and federal and state law.
Nothing in this authorization permits the practice to collect an amount that you are not legally or contractually responsible to pay.
Balances of $100 or Less
After the required seven-day advance notice, I authorize the practice to charge my card on file for an undisputed patient-responsibility balance of $100 or less, unless I contact the practice before the stated charge date to dispute the amount or request that the account be reviewed.
Balances Greater Than $100
For an individual patient-responsibility balance greater than $100, the practice will notify me before processing the balance and may contact me to discuss payment arrangements.
When approved by the practice, an outstanding balance may be divided into monthly installments, generally not exceeding $100 per month, until the balance is paid in full.
Any approved payment arrangement will be documented with the patient.
The practice may approve a different arrangement when appropriate based upon the patient's individual circumstances, financial hardship, applicable insurance requirements, payer contracts, and applicable law.
Seven-Day Advance Notice
Except for amounts that I specifically authorize for immediate payment—including the initial copayment, other known patient responsibility properly due at the time of service, or the initial 50% self-pay payment described above—the practice will provide at least seven (7) days' advance notice before initiating a subsequent card-on-file charge under this authorization.
If I believe a proposed charge is incorrect, I should contact the practice during the notice period so that the account can be reviewed before the scheduled charge is processed.
Patient Financial Responsibility
I understand that insurance verification and benefit information obtained before an appointment may be an estimate and does not necessarily guarantee payment by my insurance company.
I understand that my health plan may ultimately determine my financial responsibility after processing the claim.
I agree to remain responsible for valid amounts determined to be my responsibility under my insurance plan and applicable law.
If I experience financial hardship or believe that a payment arrangement is necessary, I may contact the practice to discuss the available options.
Authorization and Acknowledgment
By signing below, I acknowledge that:
I have received and reviewed this Credit Card on File Authorization and Patient Financial Responsibility Agreement.
I authorize Packer Medical Center and/or Call Doctor Packer Telemedicine, as applicable, to maintain my designated payment method through the practice's authorized payment-processing system.
I authorize charges consistent with the terms of this agreement and the notices provided to me, subject to my applicable insurance benefits, payer requirements, and applicable law.
I understand that maintaining a card on file does not alter my health insurance benefits or require me to pay an amount that I am not legally or contractually responsible to pay.
I understand that insurance eligibility and patient-responsibility information obtained before my visit may not represent the insurer's final claim determination.
I understand that I will receive at least seven days' advance notice before applicable subsequent card-on-file charges described in this agreement.
I understand that I may contact the practice during the notice period if I believe a proposed charge is incorrect.
I understand that I may contact the practice regarding billing discrepancies, financial hardship, or available payment arrangements.
I understand that replacing, cancelling, or changing my payment card does not eliminate my financial responsibility for valid charges for services already provided.
I understand that this authorization does not waive any rights available to me under applicable federal or state law or under my health insurance plan.